Convenience Store Coaches, Inc.

Phone: 910.458.5227
Toll Free: 1.888.788.9090
Fax: 910.458.5483
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Topics:

• Customer Loyalty
• Customer Service
• Employee Motivation
• Employee Recruiting & Retention
• Leadership
• Brand Differentiation
• Loss Prevention

Terry McKenna is an internationally acclaimed author, speaker and consultant to Fortune 500 companies as well as smaller regional chains. Principal and co-founder of Employee Performance Strategies, Inc. (EPS), Terry helps companies become the customers’ brand of choice by becoming the employer of choice.

Terry is a well-known and respected author on a wide variety of topics. Terry writes a monthly column for National Petroleum News (NPN), Tobacco Retailer, and Sabah Business, the largest business Publication in Turkey. Terry was featured in The Wall Street Journal for his expertise in brand differentiation, as well as the Harvard Business School corporate training video: “Benchmarking Outside The Box”, for his leadership role in the development and implementation of a national customer service strategy while employed at ExxonMobil Corporation. Internationally, Terry led the development and implementation of a customer service strategy that achieved ISO-9002 certification for convenience stores for ExxonMobil’s Singapore marketing affiliate.

Terry connects with his audiences on an emotional level as he introduces concepts and methods that challenge their thinking, question their mental models and ignite their passion. Terry’s ability to relate to the boardroom as well as the frontline, his unique perspective on today’s key business issues, combined with his sense of humor, energy and enthusiastic passion result in audiences and clients requesting him again and again. Most importantly, Terry’s audiences leave with specific recommendations and strategies that are practical, implementable, and cost-effective, that will enable them to take their organizations to the next level.

Where Terry is different from most speakers is that his presentations are not preachy and overloaded with a lot of theory and philosophy, but rather a very detailed “how to” approach to obtaining higher levels of performance from their organizations, resulting in stronger relationships with their customers, leading to a healthier bottom line. Terry is able to do this since he has worked directly in the frontline trenches, developing, implementing and executing service strategies. There’s no substitute for actual hands-on experience, and Terry’s entire career has been spent where the action is. And it is this experience that sets Terry apart from other speakers.

Terry’s work with a diverse client list (see back page for partial list) enables him to bring candid, best-in-class lessons learned to each of his topics. Terry’s presentations are customized to reflect the needs, priorities, and uniqueness of his clients. Terry involves his audiences with thought provoking questions and an engaging Q&A at the conclusion.