Services Topics Resolving Customer Conflict
Resolving Customer Conflict Print E-mail

The real measure of a company isn’t when things go right but when things go wrong, like being out of coffee and no receipt at the pump or a rude cashier.  These make or break moments of truth are the acid test as to how well you care about your customers.  We can help your staff turn these complaints into opportunities to form a life long customer.

We can help you with Customer Complaints and Conflict in one of three ways. 

1. Training Seminar: 
We can conduct a seminar on Customer Complaints and Conflict for your staff and store operators. 

These seminars can range from half day to full day depending on your needs.  
Click here for seminar details:  Resolving Customer Conflict

2. Tele-Seminar:
For your convenience we can conduct a teleseminar on Customer Conflict.  Click here to learn more.  Teleseminars

3. Speaking Engagement: 
We can make a presentation on Resolving Customer Conflict at one of your up coming meetings.  Click here for more information on our speakers.  Speakers

4.  Consulting:
Our consulting on Customer Conflict and Recovery Strategies can consist of an onsite visit with your management team or a coaching call over the phone for an assessment and help you develop  strategies and policies to ensure you never lose a customer again. Click here for more information on consulting. Consulting


Free Report

First Name
Email Address
Our Privacy Policy protects your email. We hate Spam too!

Members Login

Copyright © 2009 Convenience Store Coaches Inc. All Rights Reserved.
This website was developed by